Terms and Conditions for Sponsored Listing Service Request Form (“Terms”)
These Terms form part of the Sponsored Listing Service Request Form ("SRF") and constitute a legally binding agreement made between you, whether personally or on behalf of an entity (the "Restaurant Partner"), and Zomato Limited (a registered company in India) and its affiliates (collectively, "Zomato"), governing the use of the Service (as defined below) by the Restaurant Partner.
I. Definitions
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“Advertisement Services” shall mean the Visit Pack Advertisement Services and the Additional Advertisement Service provided by Zomato to the Restaurant Partner pursuant to the SRF and these Terms.
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“Additional Advertisement” shall mean the advertisement generated through the Additional Advertisement Service extended by Zomato which may include an advertisement in the form of an out-of-home (OOH) billboard, newspaper advertisement, social media campaign, glow sign board, flangeboard or any other form of advertisement service as may be decided by Zomato, at its sole discretion.
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“Additional Advertisement Service” shall mean one (1) time additional offline and/or online advertisement service provided to the Restaurant Partner, during the Term, by Zomato itself or through third party service providers/platforms.
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“Content” shall mean the Restaurant Partner’s name, establishment name, logo, menu items, images of the food and beverages/ menu items, creatives, etc. transmitted or submitted by the Restaurant Partner to Zomato either through the Zomato Platform or otherwise.
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“CPV” or “Cost Per Visit” shall mean the fee payable by the Restaurant Partner to Zomato, for each Visit.
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“Deliverables” shall mean the estimated number of Visits for the Visit Pack Advertisement, as set forth in the SRF.
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“Effective Date” shall mean the date on which the SRF is executed between Zomato and the Restaurant Partner.
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“End Date” shall mean the date as set out in the SRF on which the Advertisement Services will end.
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“Fee” shall mean the Fee payable by the Restaurant Partner for Visit Pack Advertisement Services as set out under the Form.
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“Parties” shall mean the Restaurant Partner and Zomato.
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“Renewal Term” shall mean the renewed term for Visit Pack Advertisement Services, as set out under the SRF.
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“Restaurant” shall mean a commercial establishment(s) for which the Restaurant Partner is executing the SRF, wherein food and beverage items are prepared and/or delivered to the customers.
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“Restaurant Page” the dedicated restaurant listing of the Restaurant on the Zomato Platform.
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“SRF” shall mean the Sponsored Listing Service Request Form executed by the Restaurant Partner for availing the Services.
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“Start Date” shall mean the date on which the Service will commence.
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“Term” shall mean the period commencing from the Start Date to the End Date as set out in SRF.
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“Visit” shall mean a user either (i) accessing a Restaurant Page; (a) by clicking on the Visit Pack Advertisement; or (b) within 24 hours from last viewing the Visit Pack Advertisement. OR (ii) viewing the full Visit Pack Advertisement being displayed on the Zomato Platform by clicking on any portion of the Visit Pack Advertisement prior to closing such Visit Pack Advertisement.
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“Visit Pack Advertisement” shall mean promotional advertisement that is displayed on the Zomato Platform for the purpose of publicizing the Restaurant.
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“Visit Pack Advertisement Services” shall mean advertisement services provided by Zomato for promotion of the Restaurant on the Zomato Platform.
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“Zomato Platform” shall mean the website located at, www.zomato.com; and mobile application, owned and operated by Zomato.
II. Visit Pack Advertisement Terms and Conditions
a) Restaurant Partner’s Obligations under Visit Pack Advertisement Services
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The Restaurant Partner shall provide all information and content including artwork, creative(s), logo(s), picture(s), and write-up to be displayed by way of the Visit Pack Advertisement on or before three(3) working days prior to the Start Date in order to enable Zomato to provide the Service.
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If the Restaurant Partner requires any modification to the existing content available with Zomato for the Visit Pack Advertisement on the Zomato Platform, the Restaurant Partner may send such modification request at priority@zomato.com (“Modification Request”). Zomato will use its best endeavours to update the content within reasonable time from the receipt of such Modification Request.
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The Restaurant Partner shall ensure that it has all rights, title, and interest in (a) the content it shares with Zomato; or (b) the Restaurant Partner’s content that is already available with Zomato and these are compliant with the Restaurant Partners internal branding guidelines and applicable laws. Zomato shall in no manner be liable for the content displayed on the Zomato Platform, when such content is provided by the Restaurant Partner or approved by the Restaurant Partner in advance. The Restaurant Partner hereby agrees and acknowledges that Zomato shall be authorised to use the logo and brand name of the Restaurant or the Restaurant Partner as the case may be for its promotions.
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The Restaurant Partner shall ensure to make timely payments of the Fees under these Terms.
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In the event the Restaurant Partner has an ongoing collaboration with a third party and wishes to promote such collaboration by way of the Visit Pack Advertisement, the Restaurant Partner shall provide Zomato with a letter from such third party acknowledging the collaboration along with a no-objection letter from such third party (in a format acceptable to Zomato). It shall be the Restaurant Partner’s obligation to apprise the third party of the SRF and these Terms.
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Zomato will provide the Restaurant Partner with an online Restaurant Partner dashboard access to track the Deliverables on the Zomato Platform and/or send weekly auto generated reports by the online dashboard to the designated email address of the Restaurant Partner set out in the SRF. The Restaurant Partner shall not share or disclose such dashboard access or any of its inbuilt features to any third party.
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Except as expressly permitted by Zomato herein, the Restaurant Partner agrees to keep the contents of the SRF and these Terms confidential at all times.
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Restaurant Partner shall provide Zomato with copies of its PAN, TIN, TAN, GSTIN, or any other document that may be requested by Zomato. Restaurant Partner shall be required to furnish a copy of these documents within five (05) days of signing the SRF failing which, Zomato reserves its right to not commence the Service on the Start Date and/or suspend the Service till such time Zomato receives such documents.
b) Payment terms for Visit Pack Advertisement Services
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The Restaurant Partner shall pay Zomato for the Deliverables for Visit Pack Advertisement Services (“Fee”). However, the Restaurant Partner shall not be charged any Fee for Visits greater than the Deliverables as set out in the SRF. The Fee charged shall be exclusive of applicable taxes. The Restaurant Partner shall be liable to pay all applicable taxes payments, fees, and any other liabilities arising under and/ or pursuant to executing the SRF. The Restaurant Partner shall be solely responsible for verifying and filing the appropriate tax returns, and remitting the proper amount to the appropriate taxing authorities, where applicable. It is clarified that Zomato will not be liable for payment of any taxes that the Restaurant Partner is required to pay under the applicable laws.
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Zomato shall raise invoices on the Restaurant Partner for the Fee in the manner as set out in the SRF. Unless otherwise set out in the SRF, any Fee (other than Advance Fee) shall be paid by the Restaurant Partner within thirty (30) days from the date of the invoice.
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In the event Zomato requires the Restaurant Partner to make prepayment of Fee or a portion of the Fee for the Deliverables (“Advance Fee”), the Restaurant Partner shall make payment towards the same at least ten (10) days prior to the Start Date.
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In the event the Restaurant Partner fails to make timely payment of Fee or the Advance Fee for the Service, Zomato reserves the right to refuse/ suspend / discontinue the Service, as the case may be. Upon receipt of payment (which is not later than fifteen (15) days from the applicable due date), Zomato may in its sole discretion, provide or reinstate the Service (as the case maybe) for remainder of the Term or for periods commensurate to the time period for which the Service was delayed or suspended, without any written communication.
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Furthermore, Zomato reserves the right to levy a penalty for the late payments / cheque getting dishonored. The penalty to be levied on the Restaurant Partner for cheque getting dishonored to Zomato shall be INR 500/-, and Zomato may modify such amount from time to time. The penalty levied on the Restaurant Partner for any late payments to Zomato shall be an interest at the rate of 18% per annum, that shall be calculated from the date such invoice became due and until the date the Restaurant Partner finally pays such invoice.
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If any Advance Fee remains unutilized: a) Zomato may, in its sole discretion, extend the Service to the Restaurant Partner for up to a maximum of seven (7) days from the End Date (“Extension Period”). b) upon expiry of the Extension Period or when no Extension Period is provided by Zomato, such Advance Fee shall: i) be refunded to the Restaurant Partner; or ii) can be used by the Restaurant Partner to avail other services offered by Zomato within six (6) months from the End Date, failing which such Advance Fee shall be refunded to the Restaurant Partner.
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In case a Restaurant Partner is withholding any taxes under any applicable laws, the Restaurant Partner shall be obligated to provide Zomato with a copy of proof of such deduction within forty five (45) days following the last date of the quarter for which such deductions are made.
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In order to comply with the provisions of Goods & Services Tax (GST) laws applicable in India, all invoices shall be issued by Zomato from its respective registered State office from where the Services are being rendered by Zomato. The list of respective state registered offices of Zomato across India is available at https://www.zomato.com/licenses.
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Zomato may from time to time revise the rate of CPV for the Renewal Term(s) with prior intimation and consent of the Restaurant Partner. Such revision shall be communicated to the Restaurant Partner by way of written communication (email sufficient).
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In the event of under-delivery of visits, the system may over-deliver up to five times the daily visits in the coming days/week up to the total visits fixed.
c) Zomato’s Rights and Obligations under Visit Pack Advertisement Services
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Upon execution of the SRF by the Restaurant Partner, Zomato shall commence the provision of the Service on the Start Date in accordance with these Terms read along with the SRF.
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For the purpose of these Terms, the Restaurant Partner hereby grants Zomato the worldwide, non-exclusive, royalty-free right and license to use and reproduce, copy, distribute and display, in any medium now known or hereafter developed, the content. Other than for formatting changes, in no event shall Zomato modify or alter the content, text or appearance of content/Visit Pack Advertisement without Restaurant Partner’s prior written consent.
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Zomato will determine, in its sole discretion, the size, placement, and positioning of the Visit Pack Advertisement on the Zomato Platform.
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Unless otherwise agreed between the Parties in the SRF, Zomato shall be under no obligation to refund and/ or repay the Fee (full or part) received from the Restaurant Partner.
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Zomato shall be under no obligation to amend and/ or alter the Start Date of the Service pursuant to a request received from the Restaurant Partner.
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To the fullest extent permitted by law, Zomato shall exclude any liability with regard to the content of the Visit Pack Advertisement provided or approved by the Restaurant Partner and shall not be responsible for any action or claim initiated by any third party as a result of such content on the Zomato Platform.
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Notwithstanding the aforesaid, in the event, Restaurant Partner fails to make the payment to Zomato within fifteen (15) days from the due date, Zomato reserves the right to set off, withhold and/or deduct the payments that are due to Zomato under the SRF against any payments that are payable by Zomato to the Restaurant Partner under any other agreement or arrangement between Zomato and the Restaurant Partner or its affiliates.